Contact Centers: the end of an era
65% of online service journeys need human assistance. Huh?
Nowadays, people often start their service journeys online. So why do people still need human assistance? Any ideas? We know!
I have been active in the customer care business for about 20 years. I am currently the magaging director for TKC digital Belgium. Helping organisations answering their customers’s questions first time right is my passion. Whilst doing this, I help them make the shift to the digital world by facilitating their digital transformation. Go digital where possible, but keep it personal when necessary.